This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Organisation and government structures in Australia

Legislative frameworks

The impact of forced migration on the family and the impact of changed roles within the family

The importance of identity the workers own identity and the identity of their clients

Legislation and policy relevant to the provision of settlement services

Client confidentiality and privacy requirements

Mandatory reporting requirements as appropriate

Organisation codes of practice

Services available from the agency

Own role and responsibilities

Knowledge of the principles of equal employment opportunity sex race disability antidiscrimination and similar legislation and the implications for work and social practices

Referral networks and their service provision

Availability of resources and assistance within and external to the organisation

Tools equipment and other resources utilised in the learning process

Strategies for worker to maintain their own well being and to support well being of colleagues and clients

Knowledge of life skills development

Essential skills

The candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Sensitively communicate with people from diverse backgrounds and cultures

Form effective workplace relationships with coworkers and colleagues from diverse backgrounds and cultures

Participate in identifying and implementing safe work practices

Employ basic conflict resolution and negotiation skills

Complete government and other documentation and forms

Involve clients in decisionmaking processes

Maintain a distance between self and client in service provision

Manage competing demands

Refer appropriately

Demonstrate and apply knowledge of learning and development in order to assess determine implement monitor and evaluate the skills development of a person

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Assessment may be conducted on one or more occasions but should include the normal range of workplace activities

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include

access to appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observation questioning and evidence gathered from the workplace environment

Frameworks and legislation relevant to working within the Australian context include:

Australian cultural protocolsmay include:

Australian management processesand workplace behaviours may include:

Vicarious traumatisation:

Support servicesmay include: